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Frequently Asked Questions (FAQs)

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Select a tab below to view all available questions and answers. If you can't find the answer you're looking for, use the form below to get in touch with one of our friendly PERKHEROs.

PERKSTAR (Employee)
PERKMASTER (Employer)
PERKPARTNER (Partner)
1

When will I be billed for my Perkaloo account?

All PERKMASTER accounts are billed on the day the account is created. The amount billed is based on the number of days remaining in the month, or R149 if you joined on the first of the month.

2

When will I be billed for my employees' Perkaloo accounts.

Only the PERKMASTER (account holder) account is billed on the day the account is created. All other accounts will be billed at the beginning of the next calendar month.

3

Can my employees start using their Perkaloo accounts before the accounts are billed?

Yes. Your employees will have full use of their Perkaloo accounts as soon as those accounts are created.

4

How many employee accounts can I add on Perkaloo?

You can add as many accounts as you want. There is no upper limit to the number of PERKBOSS (admin) or PERKSTAR (employee) accounts you can add.

5

When can I cancel my subscription?

Perkaloo subscriptions can be cancelled at any time, but will remain active for the remainder of the month.

6

How do I change a PERKBOSS account into a PERKSTAR account, or vice versa?

Access the team of the account you want to change. Use the checkbox below the account in the team list to change the account type.

7

How do I switch from a USSD account to a normal account, or vice versa?

Switching between a USSD and a standard account isn't possible at this time. If you want to switch account types, add a new account from your Perkaloo profile and remove the old account.

8

Can I add family and friends to my Perkaloo account?

Register for a Perkaloo Personal account to add friends, family, or anyone else you think deserves a little perking up.

9

Can I integrate Perkaloo with in-house payroll or employee software?

Not at the moment. But, if you feel that this is a feature you'd like to see in the future, please let us know by using our online chat service or by sending a message.

10

WHAT IS A TEAM ADMIN MEMBER?

WE KNOW YOUR TIME IS PRECIOUS, SO WE MADE PROVISION FOR YOU TO ADD TEAM ADMIN MEMBERS TO EACH TEAM. THE TEAM ADMIN MEMBERS CAN ADD OR REMOVE TEAM MEMBERS, AS WELL AS RATE TEAM MEMBERS.

11

WHAT IS THE RATING SYSTEM?

THE RATING SYSTEM CAN BE USED AS AN EMPLOYEE MOTIVATIONAL TOOL. THE RATING SYSTEM IS DE-ACTIVATED BY DEFAULT. ALL PERKS HAVE A SPECIFIC STAR RATING ASSIGNED TO IT. IF A TEAM MEMBERS' STAR RATING IS LOWER THAN THE PERK RATING, THE TEAM MEMBER WILL NOT BE ABLE TO GRAB THAT PERK.

12

WHERE CAN I SEE MY PREVIOUS INVOICES?

UNDER THE COMPANY BILLING SECTION YOU WILL SEE YOUR COMPANY'S COMPLETE INVOICE HISTORY. YOU CAN DOWNLOAD THESE INVOICES DIRECTLY FROM THIS PAGE.

13

WHERE CAN I SEE THE PERKS I HAVE ALREADY GRABBED?

WE MADE IT EASY TO GET TO YOUR PERKS. IN THE MY ACCOUNT SECTION, FOLLOW THE MY PERKS TAB. ON THIS PAGE YOU WILL BE ABLE TO SEE ALL THE PERKS YOU HAVE ALREADY GRABBED.

14

WHERE DO I START?

YOU ARE THE PERKMASTER ON YOUR COMPANY'S PERKALOO ACCOUNT. YOU WILL BE IN CHARGE OF MANAGING THIS ACCOUNT.YOU MUST CREATE AT LEAST ONE TEAM TO START, BUT THERE IS NOT LIMIT ON HOW MANY TEAMS YOU CAN ADD. TEAMS CAN BE DIVISIONS OR DEPARTMENTS WITHIN YOUR COMPANY.

Can't find an answer?

Complete the form below and one of our agents (PERKHEROs) will get in touch.

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