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Frequently Asked Questions (FAQs)

Got a question?

Select a tab below to view all available questions and answers. If you can't find the answer you're looking for, use the form below to get in touch with one of our friendly PERKHEROs.

PERKSTAR (Employee)

What is a PERKSTAR account?

A PERKSTAR account is an account created by a PERKMASTER (account owner) or PERKBOSS (admin). PERKSTAR accounts can redeem all PERKS available to that account, but cannot add or remove other Perkaloo accounts.


I can't log in to my Perkaloo account.

If you have a PERKSTAR USSD account, you won't be able to log in on the Perkaloo website. Dial *120*7375# to access your Perkaloo profile. However, if you have a normal Perkaloo account, please get in touch with a member of our support team using our online chat service or by sending a message.


Which PERKS can I redeem?

You can redeem any PERK displayed in your Perkaloo account whenever you want. Remember, many of the PERKS are available for a limited time only – so don't wait too long before grabbing a PERK you have your eye on.


Why are some PERKS unavailable to me?

Perkaloo's optional built-in rating system makes it easy for an employer to rate the performance of his or her employees. You'll only see those PERKS that have a similar rating to your account. PERKS that have been redeemed are automatically removed from the list of available PERKS.


How long do PERKS remain valid?

Every individual PERK has its own expiry date which will be listed in the PERK details or redeem instructions. The moment a PERK expires, or if all voucher codes for that particular PERK has been exhausted, it will be removed from the system. (So if there's a PERK you really want, grab it before it's gone).


How long does my Perkaloo account remain active?

Your Perkaloo account is associated with your company's business profile, and will remain active as long as the business profile remains active, or until your employer removes your account.


I tried to redeem my PERK in-store, but it wasn't accepted.

Please get in touch with a member of our support team using our online chat service or by sending a message.


I want to give a PERK to someone else.

Unfortunately PERKS cannot be transferred or exchanged. However, you can always sign up for a Perkaloo Personal account and add a Perkaloo account for each family member, friend, or domestic worker.


How do I add my family or friends to Perkaloo?

Register for a Perkaloo Personal account and become your own PERKMASTER. Easily add friends, family, or anyone else you think deserves a little perking up.

Can't find an answer?

Complete the form below and one of our agents (PERKHEROs) will get in touch.

New here? Learn more about Perkaloo

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...for employers

Did you know that companies with happy employees outperform the competition by 20%? True story. Rewarding your employees boosts employee engagement and retention.

Better employee engagement means more productivity, which in turn means better business performance.

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...for brands

Perkaloo makes it easy to get your brand and products noticed by thousands of happy employees all over South Africa - without any risk. With Perkaloo there are no signup or admin fees, hidden catches or cancellation penalties. The benefit you provide goes straight to our PERKSTARS (employees). How's that for a perky incentive?

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